For buyers: how we’re different
Generic directories optimize for seller volume. We publish clear buyer-side expectations—support SLAs, dispute stages, fees—and deep corridor + compliance guidance so responsibility isn’t silently pushed to you.
Buyer-aligned messaging
Marketplaces are often perceived as seller-funded. We state who pays what, how fast we respond, and how disputes move—before you place an order.
Documented targets
- Platform support — first response
- ≤ 24 business hours
- Escalation acknowledgement
- ≤ 72 business hours
- Dispute — acknowledgement
- ≤ 48 hours
- Dispute — initial review (typical)
- 5–10 business days
- Complex disputes
- up to 30 calendar days (guideline)
Targets measured in business days (Mon–Fri) for platform support, not supplier chat.
Timelines assume both parties submit evidence on-platform; off-platform deals are outside dispute tools.
Fee structure (buyer-visible)
- Buyer transaction fee on product subtotal: 0% in the current broker phase (subject to change with notice on Terms).
- Supplier subscriptions and optional promotion fees fund the marketplace; they are disclosed in supplier onboarding—not buried in your checkout.
- Card or cross-border rails may pass through processor fees; those are labeled at payment time, not folded into product price.
- Support first response: within 24 business hours of a logged ticket.
- Escalation: if your issue needs ops review, we target acknowledgement within 72 business hours.
- Disputes: seller/buyer evidence on-platform; we aim to acknowledge within 48 hours and complete an initial review in roughly 5–10 business days for standard cases (complex cases may take longer).
- Fees: no hidden buyer commission on product subtotal in the broker phase; payment processor charges are shown at checkout when applicable.
What this is not
We do not guarantee supplier reply times—that’s between you and the supplier. We do guarantee a transparent lane for platform and order-dispute handling when you stay on-platform and meet evidence requirements.
Niche geography: own the Pakistan corridor
Instead of an “everything store” homepage, we go deep on one export corridor—Pakistan—so you can derisk geography and find cluster expertise (not just lowest bid).
- Industrial clusters: Sialkot (sports, leather, surgical), Faisalabad (textiles), Karachi (port logistics, diversified mfg), Wazirabad (cutlery), and regional specialty towns.
- Logistics reality: major sea via Karachi; air from LHE/KHI; discuss Incoterms explicitly (see Landed cost tool).
- Why diversify from China-only: alternate lead times, tariff exposure, and supplier pools—documented in dossiers and playbooks, not generic badges.
How to use this site
Start with category playbooks for specs, open a structured sourcing brief, compare supplier verification dossiers, then model landed cost before you lock a deposit.
Major Pakistan manufacturing & export clusters
Use this map to match product categories on the platform to real industrial strengths—then lock specs in playbooks and RFQs.
- Textiles & apparel: yarn, denim, knitwear, home textiles (Faisalabad, Karachi, and regional stitching).
- Sports goods & leather: cricket, football, gloves, bags—Sialkot is the anchor cluster for balls, bats, and leather-goods depth.
- Surgical & dental: instruments and disposables with strong Sialkot / regional supply; treat regulatory packs as category-specific.
- Cutlery & stainless houseware: Wazirabad and surrounding metalworking towns.
- Diversified mfg & logistics: Karachi for port-forward programs and mixed categories; always align Incoterms and inspection points.
Compliance & IP: guides and guardrails
Large directories often leave compliance and IP to the buyer. We surface guardrails up front so you know what you must own vs what the supplier must evidence.
- Regulatory ownership: destination-market compliance (CE, FDA, labeling, registrations) remains your obligation unless a supplier contractually accepts role as legal manufacturer—verify in writing.
- Trademarks & artwork: you warrant rights to logos and references; suppliers should not assume clearance—use NDA + artwork approval logs for ODM.
- Samples vs bulk: tie approved samples to PO specs (material, tolerances, test reports); playbook templates include acceptance language.
- Documentation: retain POs, shipping docs, COA, and comms on-platform for dispute evidence.
Not legal advice
Playbooks and dossiers are operational guidance. Engage qualified counsel and testing labs for your market before production scale.